CPD Speaker Meeting (4th May 2023) - Retrofit update from TrustMark

From 04.05.2023 16:00 until 04.05.2023 17:30
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Booking closes at 2 pm on the day of the event.

One of our regular (monthly) speaker meetings comprising an industry update and guest or in-house CPD speaker(s). Following a brief introduction, the agenda will be:

  • Proficiency brief update / industry news
  • Main session - Phil Mason, Head of Regulatory Engagement for TrustMark will be bringing us up to date on how Retrofit is working from their perspective (which is pretty much at the heart of it so should be an extremely valuable perspective).

    Subjects likely to be covered include:
    - TrustMark's function as a registration scheme
    - What TrustMark is doing, and why
    - Indications of where government and Ofgem may potentially be heading
    - Feed back on progress, what is working well and what the ongoing challenges are
    - The Great British Insulation Scheme (GBIS)
    - ECO 4 challenges and what might be able to ease delivery
    - The TrustMark QA process

We will then pick up any specific AOB items tabled for the meeting or carried forward from the previous meeting.

This is followed by an open floor discussion and networking session to close the meeting. Expect this to finish around 7:30 pm but allow some flexibility if you can an there is a lot to gained from the open discussions and networking at the end.

PLEASE NOTE - Due to Phil's high profile role in engagement with Government (including the devolved nations) and Ofgem, he does sometimes get called to attend critical meetings at short notice. Hopefully that will not affect this event, but there is a slightly higher than normal risk that this one may need to be rearranged. Should that occur, we will make people aware as early as possible. All bookings will be transferered to the revised date and anyone who has paid for a ticket and cannot make the revised date will, receive a full refund.

This event is FREE for Proficiency members. It is open to non-members at a cost of £20. (It makes more sense to join and get at least 12 sessions like this for free in the year).

Attendance certificates will be added to the member's  CPD record. Non-members will be provided with an attendance certificate to enable them to claim at least an hour of relevant CPD.

NOT A MEMBER? Join for just £60 and get free access to this and at least 12 hours of CPD like this, and a listing on the website.
(For just £25 more, as a Premium member get an enhanced listing and other benefits).
Membership Benefits (proficiency.services)

HOW IT WORKS - Please read carefully

You will be sent joining instructions and/or the relevant link ahead of the meeting. This is typically sent out about 1 day ahead of the event. For online events we generally use Zoom.

Around 24 hours ahead of the event you will receive a link to register for the event. You can do this any time from then until just before the meeting starts. Once you have registered you will receive the actual meeting link. Please ensure you register using your correct full name. This ensures you will get the right name on your CPD certificate (if applicable),

(If there is less than 24 hours to go, please check your junk / spam folder before contacting us to say you haven't received the link. It will probably be there. If it is not then do contact This email address is being protected from spambots. You need JavaScript enabled to view it. but don't leave it to the last minute. Once we have started to set up for the session we will not be able to take calls or respond to emails).

Please also ensure you have tested your set up and both your audio and video are working. If we cannot see you are present we may not be able to issue you with a CPD certificate. If you know in advance that you will not have video capability, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will agree an alternative way in which the organisers can verify you were actually present (and hopefully paying attention) for the entire session.

If you need to briefly deal with something like an urgent phone call during the session, please turn your video off whilst you do so to avoid a distraction to other attendees. Video off for short periods of absence will not affect eligibility for CPD certificates. Prolonged periods of absence or where video is off so you could be absent, will prevent us being able to issue a CPD certificate. This verification of your presence is essential for us to ensure that the value of Proficiency CPD certificates is maintained so they can be accepted by accreditation schemes. 

(There are no refunds where CPD certificates cannot be issued due to only partial attendance at an event).



  • Phil Mason

    Phil Mason

    Head of Regulatory Engagement for TrustMark, only Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home.